Etiquette and Civility Training Certification

Who We Are

Meet the founding partners of Global PEC Academy


Learn from the Best...


Instruction is provided by individuals with Experience, Training & Certification as:


  • Protocol Professionals
  • Image Professionals
  • Meeting Professionals
  • Coaching Professionals
  • Special Event Professionals


Etiquette & CivilityTraining and Certification


Founding Partners:    Deborah King | Colleen Rickenbacher | Michael Lynn


Etiquette & CivilityTraining and Certification


Deborah King

Deborah King, AICI CIP, CPC, CPECP
Founding Partner of Global PEC Academy


Deborah is President of Final Touch Finishing School – the premier finishing school in the United States - which she founded in Seattle, Washington in 1989. Her passion is to equip people from all walks of life with the necessary skills to move confidently from the informal to the formal with ease and grace. She teaches how to evaluate each social and business circumstance, as well as how to respond with appropriate poise and manners based on a variety of cultural considerations.


Deborah has over 35 years of experience in the civility, etiquette, and image industry. She is a certified professional coach and one of only 124 certified image professionals internationally. In 2010 she co-founded Global Protocol, Etiquette & Civility Academy in Dallas, Texas, and in 2012 she launched Etiquette and Lifestyle: Discovering and Exploring Savoir Faire magazine.


Deborah serves as a board member for the Image Consultants' Society International (ICSI) serving the Indian Sub-Continent and Middle East; as a Founding Director for the Institute of Image Training and Testing International (IITTI); and asa Founding Member for the Association of Image Consultants International (AICI) Civility Counts Project.


Deborah is a published author on civility and etiquette. In addition to her WhatWouldMrsKingDo blog she writes a monthly column for Wise Family in North Texas and is a co-author for Image Power,Executive Etiquette Power, and The Power of Civility. Her Etiquette and Portion Plate and book are included in the Johns Hopkins Civility Archives, and her Etiquette Flash Cards won the Gold Mom’s Choice Award.


Deborah serves as a reliable resource to the media and travels extensively both domestically and internationally, teaching her principles of etiquette and poise to individuals aged five to seventy-five. She has served as a consultant to Meadowood Napa Valley since 2003 and has presented programs for public and private schools, churches, associations, and a host of companies. Hailed as the "Queen of Etiquette & Civility", Deborah’s warm teaching style is based on the simplicity of kindness and respect for self, others and property. Her classes instill a greater sense of potential and increased confidence for all who attend. A native of Seattle, she currently lives near Dallas, Texas.


For more information about services offered by Deborah King and Final Touch Finishing School, Inc., please visit our website at

Back to the Top!

Etiquette & CivilityTraining and Certification


Colleen Rickenbacher

Colleen Rickenbacher, CMP, CSEP, CPC, CTA, CPECP

Founding Partner of Global PEC Academy


Colleen is the author of Be On Your Best Cultural Behavior, Be On Your Best Business Behavior, co-author of The Big Book of People Skills Games and her most recent book Be On Your Best Teenage Behavior. Colleen has over 40 years in customer service and creating events which gives her the edge to understand your company and the business world. She started her own company in 2001 after 20 years with the Dallas Convention & Visitors Bureau to focus on her presentation and writing.


Rickenbacher’s speaking engagements include a seminar for the Certified Meeting Professional program in Florence, Italy and Singapore, a guest lecturer at Cornell University School for Hotel Administration in New York, and a customer service presentation to 150 government officials in Zimbabwe.


Rickenbacher has served on many Boards of Directors including the Convention Industry Council, Meeting Professionals International, Religious Conference Management Association and both the Dallas Chapter and on the international board of the International Special Events Society.


"Whether presented in person or in her new book, Colleen Rickenbacher’s message is universal. Her ideas are adaptable from an everyday business dinner to a meeting with a four-star general. Colleen’s material has been not only informative and educational for our cheerleaders but also fun! We love her enthusiasm and zeal for her topics and her interactive presentations."
~ Kelli McGonagill Finglass Director, Dallas Cowboys Cheerleaders


To learn more, visit:


Back to the Top!


Etiquette & CivilityTraining and Certification


Michael Lynn

Michael D. Lynn, CEM, CME, CMM, CMP, CPC, CPECP
Founding Partner of Global PEC Academy


Michael is a co-founder of Global PEC Academy and is Director of Marketing Communications, Exhibitions, Events & Protocol for a major defense company. Michael has over 30 years of experience in the Exhibition, Event & Protocol industry. Mike is known as “The Ambassador of Certifications” and currently holds accreditations as a:


  • CPECP – Certified Protocol Etiquette Civility Professional
  • CEM – Certified Exhibition Manager
  • CME – Certified Manager Exhibitions (IAEE)
  • CMM – Certified Meeting Manager (MPI)
  • CMP – Certified Meeting Planner (CIC)
  • CPC – Certified Protocol Consultant


Mike holds key positions in over 12 professional and community associations and is the current Chair - International Center Exhibition & Event Marketing (IAEE), member of the CMP (CIC), and Hero Portraits Boards, and serves on the certification committee of the Protocol Diplomacy International – Protocol Officers Association. He has served on the IAEE (International Association Exhibition Events), TSEA (Trade Show Exhibitor Association) Boards and member of the Exhibition Industry Task Force, APEX Contracts Committee and the Travel Industry Advocacy Committee.


He is a Co-Author, of the Chapter on International Protocol for the Convention Industry Council (CIC) International Manual, 1st Edition, 2005 (Co-Contributors, Letitia Baldridge – White House, Dr. P.M. Forni – John Hopkins, and Alinda Lewris – Protocol and Etiquette Institute), and a Co Author,of the CIC Manual, 8th Edition, Chapter on “Etiquette & Protocol (with Colleen Rickenbacker – President Rickenbacker, Inc).


During his 20 years tenure in the Air Force he served in the Prestigious 89th Military Wing flying with the U.S. President, Vice President, Cabinet and Foreign Leaders as a Special Mission Flight Engineer.


He is continually sought after as a guest speaker, trainer, contributing writer and mentor. Mike was selected as a consultant for the movie "Air Force One" with Harrison Ford and has been ranked as one of the Top 5 Exhibit and Event Professionals worldwide by Exhibitor Magazine.


Back to the Top!


Etiquette & CivilityTraining and Certification



Protocol, Etiquette and Civility Training Etiquette and Civility Training Certification